Privacy Policy

1. Introduction

The Estimator ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered estimation platform operated by Carlucci Digital Marketing Agency (CDMA).

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and business information
• Estimate Information: Photos, vehicle/property details, service descriptions, and customer information
• Payment Information: Processed through secure third-party payment processors (Stripe)
• Communication Data: Messages, feedback, and support requests

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage Data: Pages visited, features used, and time spent on the Service
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage subscriptions
• Generate AI-powered estimates based on your input
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Analyze usage patterns to improve user experience

4. AI Processing and Data Usage

When you submit photos and information for estimate generation:

• Your photos and data are processed by Google's Gemini AI to generate estimates
• We do not use your data to train AI models without your explicit consent
• Photos and estimate data are stored securely and associated with your account
• You can delete your estimates and associated data at any time

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics)
• AI Processing: With Google Gemini AI for estimate generation (subject to Google's privacy policies)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Secure hosting infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Account Deletion: Delete your account and associated data

To exercise these rights, please contact us through the Service or via CDMA.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your session
• Analyze Service usage and performance
• Provide personalized content

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the Service or via Carlucci Digital Marketing Agency (CDMA).